Hotel Policies & FAQ


Cancellation Policy
Credit card required at time of reservation. We require a 1-night deposit at time of reservation. Should you want to cancel, please do so 72 hours prior to your date of arrival. Please be advised that failure to cancel 72 hours prior to your arrival date will result in a no-show charge to your credit card for 1 night stay. 

Deposit Policy
Credit card required at time of reservation. We require a 1-night deposit at tie of reservation. 


Does the hotel offer parking?
Glenstone Lodge offers free parking to guests in our off-street hotel parking lot. 

What is the hotel's reservation policy?
A credit card and one night (plus tax) deposit is required to guarantee your reservation. Reservations are subject to availability and must be made in advance. 

What is the hotel's cancellation policy?
Cancellations must be made 72 hours prior to the day of arrival. Reservations cancelled within 72 hours of arrival incur a cancellation fee equivalent to the first night's room plus tax. 

What time is check-in and check-out?
Check-in time is 4:00 p.m., and check-out time is 11:00 a.m. If late checkout is requested, there may be an additional fee. Guests must be 21 years of age or older to check-in. 

Can I request a specific room?
Generally, we cannot guarantee any room number or location, although we will make every effort to grant special requests. 

Is the hotel non-smoking?
Yes, our Gatlinburg hotel is a non-smoking establishment. 

What is The Great Smoking Mountain National Park parking tag program?
Beginning March 1, 2023, valid parking tags will be required for all vehicles parking for longer than 15 minutes in Great Smoking Mountains National Park. Approved parking rates are $5 for a daily parking tag, $15 for a weekly parking tag, and $40 for an annual parking tag. Visitors who only drive through the park will not need a parking tag. 

Can I print my GSMNP parking tag at the hotel?
Yes, printing access is available at our Business Center located in the lobby. 

What are the hours and rules for the Indoor Pool?
The Indoor Pool is open year-round to guests of all ages. We offer an adult-only swim every evening from 10 - 11 PM. Guests under the age of 18 are not allowed in the hot tubs due to safety reasons. Please call the hotel for more information.

What are the hours and rules for the Outdoor Pool?
The Outdoor Pool is open seasonally. Please call the hotel for more information.